Accelerate your Managers' development with motivational, effective and engaging online training. Designed to improve the skills and confidence of managers and leaders, the range covers everything from coaching and mentoring to giving feedback. Topics covered within the course include:

  • Effective coaching
  • Developing leadership
  • Leadership styles
  • Working with a team
  • Motivation
  • Project management
  • Reflection
  • Decision making and taking action
Effective teamwork is an essential part of any working environment. The Teamwork modules are designed to help you become more effective team players and leaders, playing an active role in the overall success of the team. Our Teamwork modules will help you to understand the different stages of a team, how to find your role and how to run a productive meeting. Topics covered include:
  • An introduction to team working
  • Types of teams
  • Motivating your team
  • How to handle conflict
  • Effective delegation
  • Finding your role
  • Effective meetings
  • Performance troubleshooting

Personal Development is about maximising strengths and improving areas of weakness. This range is designed to help develop potential and improve employment skills through interactive online learning. Topics covered include:

  • Objectives
  • Planning
  • Plan and take action
  • Writing objectives
  • Apply your learning styles
  • Measuring performance
  • Types of measurement
  • Review

The customer service range of modules offer insights into appropriate and effective customer service, from sending emails to handling complaints. These modules are designed to offer useful advice for approaching new customers and maintaining existing ones.  The course will cover: 

  • The Basics of good customer service
  • The Customer Service process
  • Handling complaints
  • Customer retention
  • Basic phone etiquette
  • Sending emails
  • Response times
  • Effective emails 

This course will take approximately one hour to complete. At the end of the course delegates can expect to have gained: 

  • An understanding of the reasons for health & safety and the benefits of following good practice
  • An awareness of both employer and employee responsibilities
  • A basic overview of key health & safety legislation and guidance
  • An awareness of safe working practices including reporting problems

This course will take you approximately one hour to complete.  Topics covered during the course include:

  • Preparing to communicate
  • Effective Questionning
  • Using body language
  • Effective writing
  • Expressing yourself
  • Assertiveness
  • Presenting with confidence
  • Social media awareness

This course will take approximately 90 minutes to complete. During the course you will learn about:

  • What is Data Protection
  • Personal Data
  • Sharing Data
  • Deleting Data
  • What is a SAR
  • Data breaches
  • Penalties
  • Individuals' rights

This  micro-learning course will take about an hour to complete. During the course you will learn about:

  • Building sentences
  • Subjects and objects
  • Spelling and punctuation
  • Punctuation tips 
  • Writing a report
  • Report writing
  • Visual Aids